Question: How do I receive my e-books?
Answer: Once you have purchased a book, click on 'my bookshelf'. Under LIST there will be a black box righthand corner in the grey box of the book. Click on it to see the download links. Under GRID hover over the bottom right hand corner of the book cover. You'll see a grey corner/what looks like a little shopping cart... click on it to see the list for all available formats. Click on the format you require and the download will begin.
Question: Why do Audio books take longer to download?
Answer: Audio books are much larger ZIP files. If it's a full book the file can be very large and if you don't have a fast connection, could take a while to download.
Question: I bought epub format but it won't work on my ebook reader.
Question: I paid for my book by e check, but I didn't get the download notification.
Answer: If you use an e check to pay for your purchases, it takes 5-6 business days to clear. As soon as we receive the clearance, you will receive confirmation that your order is confirmed and you can download your book. eChecks are the same as paper checks.
Question: How long do I have to download my e-books?
Answer: Your file will be available indefinitely on your bookshelf.
Question: I have a Kindle. Which format do I download?
Answer: PRC/Mobi. Download the file to a folder on your computer, then attach your USB cord from your Kindle to the computer and transfer the book to your Kindle. Alternatively, we provide downloading directly to your Kindle device. Follow set up instructions to use the direct send to Kindle method.
Question: I don't have an ereader, only a computer.
Answer: PDF files are great for your computer. To read PDF you need the latest Acrobat Reader available for free at http://www.adobe.com.
Question: My book won't open in Adobe Reader. It tells me the file is corrupted.
Answer: You need to download the latest Adobe Reader. See above.
Question: I found errors in this book. Should I email the publisher?
Answer: Yes, definitely. Please make notes of the errors and email the publisher.
Question: If I don't like the book, can I get a refund?
Answer: I'm sorry. We do not refund if you don't like a book.
Question: I bought the same book twice in error. Can I get a refund?
Answer: No. The author has already been credited the sale and the royalty. Email the publisher of the book if you have made this error.